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设计者往往已经形成模式,这样便会按照自己的模式来进行操作,很难发现问题。因此,实际中,初级用户的使用体验对于改进易用性更加重要。
以Fotas的设计为例,对于典型的高级用户,会使用动态照片集、标签等高级功能来跟踪管理照片。而对于典型的初级用户,是不会理解动态照片集的。
观察他们新建照片集的过程,往往是设定好标题之后直接创建,而不会设置一个可读性更强的访问地址,因此,采用Google Translate提供的API来生成访问地址的这一过程被忽略了,甚至于在尚未生成良好可读性的访问地址之前(Google Translate的访问需要3秒左右的时间),初级用户就已经创建好了一个空的照片集。
那么,这就提出了问题。你提供的创建和访问方法是否足够简单,用户不需要注意访问地址也能进行。虽然这和web2.0的某些开发原则违背(采用可读性良好的URL),但却提供了另一个视点,并能够找到不少的BUG。
同样的,由于初级用户不会使用动态照片集,那么也就假设他不会使用锁定照片集的功能来将动态照片集转化为普通的静态照片集。初级用户把动态照片集当做普通照片集来使用至少有这样的一些不便。首先,将照片添加进照片集是类似的,但是删除却没有方便的方法。要么是用排除照片的功能将本来加入的照片排除出去,要么是打开已经添加的照片框,然后将某些照片删除。其次,他会看到旁边的一些条件选项,显然是一些功能,但是却不能明确知道如何使用,会产生生疏感。
这样的情况不只存在于照片集的编辑中。对于照片的编辑,同样是过于复杂。批量编辑已经是一个简版的编辑界面,但是对于每幅照片仍然有三个输入框:标题、说明以及标签。对于初级用户往往会混淆这些概念,而且搞不清到底哪些是必填内容,同样会感到困难。而完整的编辑界面,我的天,这也太复杂了吧!左右各两栏,还不时有警示性文字需要确认,而添加描述还要点开一个小的对话框才能完成。
当然,这些复杂的设计有其道理,并能够保证功能的充分强大。但是,对于初级用户而言,有办法能够让他们不用设置自己是初级用户就能很快上手么?希望能够做出这样的设计。
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